If a payment has been sent through Paymerang to a vendor and needs to be voided, email them with the payment details.
They will work with the vendor to get the funds returned.
When funds are deposited back to Cass
Post a "Return" to DYN
Add funds to Daily Receipts Grid
Post Bank Deposit with receipts, choosing the return
If a payment to a vendor was sent to Paymerang and was not approved in Paymerang, but the transfer from Cass to Paymerang included the vendor payment
Cancel the payment in Paymerang.
They will send funds back to Cass for deposit for this transfer overage.
If a check is about to become stale in Paymerang, they will email you 2 weeks ahead.
Email the original requestor to see if the vendor received the payment, or if it is lost.
Did their address change?
If yes, update the address in Paymerang. Stop the check in Paymerang and choose to Reissue it.
You can also Stop Pay the payment in Paymerang and have them send a refund.
Once the check does become stale, Paymerang should notify you and it will show up on the Daily ACH report.
Enter a "Return" to AP for the vendor.
Post a transfer in Dynamics from Paymerang to CTS for the return of funds. Do NOT post as a normal deposit to CTS ckg.