Student Billing FAQ

Student Billing



How do I set up a payment plan?

    Login to My CTS ( https://mycts.covenantseminary.edu ) with your student email address and password.
    Navigate to My CTS > My Account > My Bill and click Pay My Bill.
    Click Payment Plans on the left-hand navigation. Then, click View payment plan options. If you are eligible to enroll in a payment plan, it will be listed here.
    After reviewing the available plan, click Enroll in plan.
    Review the Terms and Conditions, and click I agree, then Continue.
    Designate whether you are paying as a Student or Authorized payer on behalf of the student.
    Set up Autopay by selecting a Payment method and agreeing to the Terms and conditions. Then, click Continue.
    Review the payment plan settings, then click Enroll.


I set up a payment plan for the semester, but I just received an email that I have a balance due. Why?

  • For the deferment plan to be effective for your next payment, the deferment plan should be setup 2-3 days prior to the payment being due.  If you set up the deferment plan after the current payment is due, the deferment plan will not be implemented for your current payment.  You will need to make a manual payment for your current payment and succeeding payments will use the deferment plan.


How do I make a payment (credit/check) on my student account?

    Login to My CTS ( https://mycts.covenantseminary.edu ) with your student email address and password.
    Navigate to My CTS > My Account > My Bill and click Pay My Bill.
    Click Make a Payment on the left-hand navigation.
    You should see the balance you owe listed in the boxes presented to you. Make sure the amount listed is the amount you wish to pay.
    When you are ready to proceed, scroll to the very bottom of the page and click Continue in the bottom right corner.
    Choose the account (or add a new one) you would like to use to make this payment. Then click Continue in the bottom right corner.
    Verify the payment information and then click the Pay button in the bottom right corner.


I receive the Spousal Scholarship due to my spouse working at Covenant. Why did I receive a balance due?

  • For the Spousal Scholarship to apply, the scholarship application form should be completed with Financial Aid on a timely basis.  If the form is not completed, you will receive statements until the form has been completed and submitted.   However, enrollment fees are not covered by the Spousal Scholarship and are still due to be paid.


How do I see my current student account balance?

    Login to My CTS ( https://mycts.covenantseminary.edu ) with your student email address and password.
    Navigate to My CTS > My Account > My Bill.
Here you will see a record of all debits and credits on your account. Pending charges will also be listed (e.g. if you have pre-registered for future courses).


How do I run/download a statement?

    Login to My CTS ( https://mycts.covenantseminary.edu ) with your student email address and password.
    Navigate to My CTS > My Account > My Bill.
    In the “Your Current Balance” box on the left, set the desired term and click “Download Term Statement.”


How do I update my personal information?

    Login to My CTS ( https://mycts.covenantseminary.edu ) with your student email address and password.
    Navigate to My CTS > Registrar > Demographics and click Review and update my demographics.
    Follow the on-screen prompts to update and submit your demographic and contact information.


Authorized Payers (Third-parties)



How do authorized payers (third-parties) make payments on behalf of students?

    The students will first need to add you as an "authorized payer". The instructions for the students to do this can be found below:How does a student allow an authorized payer (third-party) to make a payment on his/her student account?
    Once you've been made an authorized payer, the student can send you an email invitation to create an account. Instructions in the email should guide you through the process of setting up your account.
    If you already have an account (e.g., you've made payments before), visit https://www.covenantseminary.edu and scroll all the way to the bottom of the page. Click on Make a Payment.
    Type in your username/Payer ID and password (these should have been sent to you in the invitation email). If you've forgotten your password, use the Forgot password link to reset it.
    Once you've logged in, you should be able to make your payment.


How do authorized payers (third-parties) manage paying on behalf of multiple students?

    Login to our payment system by visiting  https://www.covenantseminary.edu , scrolling to the bottom of the page and clicking Make a Payment. Use your account credentials to login to view a student’s account.
    Once logged in, you should see View a different student in the upper right corner, underneath the balance. Alternatively, scrolling to the bottom of the page should reveal Link to another student.  
    Clicking on either link should open a form for you to enter the Username/Password you use to login to another student’s account. Submitting this information should successfully link the two students. Repeat the process for each of the students you support.
    On future logins, you’ll be able to click the View a different student link and switch between students.


How do authorized payers (third-parties) manage email notifications?

    At the very bottom of the page, click Make a Payment.
    Login using your User name (email address) and Password. If you do not know the password for this account, click Forgot password.
    Once you’ve logged in, click My Account in the upper left-hand corner.
    Under Notifications, click Email Notifications.
    Make the desired selection and click Save.


General



How does a student allow an authorized payer (third-party) to make a payment on his/her student account?

    Login to My CTS ( https://mycts.covenantseminary.edu ) with your student email address and password.
    Navigate to My CTS > My Account > My Bill and click Pay My Bill.
    Click My Account in the upper left-hand corner.
    Scroll down to Payers and click Send a payer invitation.
    Fill out the Name and Email Address as well as the Payer Access for the third-party.
    Click Send Invitation to invite the third-party to setup an account and make a payment.
Please contact the CashNet Student Contact Line 1-800-339-8131 for technical issues.


How do I download my 1098T tax form?

    Login to My CTS ( https://mycts.covenantseminary.edu ) with your student email address and password.
    Navigate to My CTS > My Account > My Bill and click Pay My Bill.
    Click Tax Forms in the left-hand navigation.


How do I update my personal information?

    Login to My CTS ( https://mycts.covenantseminary.edu ) with your student email address and password.
    Navigate to My CTS > Registrar > Demographics and click Review and update my demographics.
    Follow the on-screen prompts to update and submit your demographic and contact information.


Refunds



How do I request a refund for a credit on my student account?

    Login to My CTS ( https://mycts.covenantseminary.edu ) with your student email address and password.
    Navigate to My CTS > My Account > My Bill.
    Follow the procedure to Setup your refund account if you have not done so already.
    Click Request a Refund and fill out the required information.
You will receive a confirmation email once you have submitted your refund request.


How do I sign up for government loan disbursements via eRefund?

    Login to My CTS ( https://mycts.covenantseminary.edu ) with your student email address and password.
    Navigate to My CTS > My Account > My Bill and click Pay My Bill.
    This will transfer you to CashNet, our payment processor. When in CashNet, click on My Account near the upper left. 
    Scroll down to Direct Deposit Refunds and select sign up in the Student Loan Refund



How do I sign up for eRefund?

    Login to My CTS ( https://mycts.covenantseminary.edu ) with your student email address and password.
    Navigate to My CTS > My Account > My Bill and click Pay My Bill.
    This will transfer you to CashNet, our payment processor. When in CashNet, click on My Account near the upper left. 
    Scroll down to Direct Deposit Refunds and select sign up in the Student Account Refund